State Farm® Insurance Agent Jolene Johannes
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Tim Harms
September 8, 2024
5
out of
5
rating by Tim Harms
"An awesome agency to work with!! I have recently been re-vamping my insurance policies and had the pleasure of working with Dinah Russo! I cannot say enough good things about my experience. Dinah was very knowledgeable, understanding, honest and patient. I feel she truly cared about my situations, and did everything she could do to satisfy my needs. I do not generally like insurance companies, nor do I post many reviews. However, the Jolene Johannes Agency, in particular Dinah Russo, are like none I have ever done business with!! I am extremely impressed in a world I feel has lost the Customer Service factor. Many kudos to Jolene for having a team member like Dinah!!!"
We responded:
"Thank you so much for your kind words, Tim! It's awesome to hear that Dinah made such a positive impact on your experience with us. We strive to provide exceptional customer service, and it's wonderful to know that Dinah's knowledge, honesty, and patience stood out to you. Your feedback is truly appreciated, and we're delighted that you feel well taken care of. Many thanks for sharing your experience!"
Ricky Mitchell
July 18, 2024
5
out of
5
rating by Ricky Mitchell
"Very helpful Employees"
We responded:
"Ricky, thank you for recognizing our team's efforts. We appreciate your feedback and look forward to continuing to assist you!"
Emily Genoch
June 9, 2024
5
out of
5
rating by Emily Genoch
"Great customer service! Always have great discounts to help student drivers"
We responded:
"Thank you, Emily! We're glad to hear you appreciate our customer service and student driver discounts. Drive safely!"
Rori Tulenchik
February 14, 2024
5
out of
5
rating by Rori Tulenchik
"Angie is the greatest to deal with. Sweet, punctual and works for you. She literally will put the work in, so you do not have to."
We responded:
"Rori, thank you for your 5-star review recognizing Angie! We're so glad to hear you've had a positive experience working with her. Angie is always here for you!"
Tyler Peterson
February 14, 2024
5
out of
5
rating by Tyler Peterson
"Best insurance agent I've had. Knowledgable, takes calls on her days off, and has an answer for everything."
We responded:
"Thank you for your 5-star review, Tyler! We're so glad to be your trusted choice for insurance."
just a bug
January 24, 2024
5
out of
5
rating by just a bug
"Super friendly and knowledgeable! Jolene is a fantastic agent and her team is awesome!"
We responded:
"Thank you for your kind words and 5-star review! We're so glad to hear you've had a positive experience with our team."
Lowell Anderson
January 13, 2024
5
out of
5
rating by Lowell Anderson
"Called in because of an accident. Once they got the police report, they followed thru with all aspects including dealer repairing my car and lining up rental vehicle. I had to do very little. Dealer told me with another insurance company, the customer had to do so much. Been with State Farm for 58 years. Jolene Johannesburg Agency is top of the line."
We responded:
"Thank you for your loyalty to State Farm and the Jolene Johannes State Farm Insurance Agency! Accidents are no fun, but we're so glad we could assist you through the process. We truly appreciate your kind words and 5-star review!"
Lacey Pierce
December 29, 2023
5
out of
5
rating by Lacey Pierce
"Jolene and her staff are awesome to work with. They always know what you need and no judgement. Love her and her crew. Keep up the awesome work people."
We responded:
"Lacey, thank you for your awesome 5-star review and kind words! Its fantastic to hear you've had such a positive experience with our team. We're always here for you!"
Angie Januszewski
December 28, 2023
5
out of
5
rating by Angie Januszewski
"Jolene and her staff are great. They are able to answer questions and if they don't know the answer, they followup with one quickly."
We responded:
"Angie, thank you for your kind words and 5-star review recognizing our team! We are dedicated to providing excellent service and ensuring your questions are answered promptly. We're always here to help!"
Lori Kush
August 22, 2023
5
out of
5
rating by Lori Kush
"Jolene is an honest, caring and thoughtful agent. Her considerable experience and dedication to providing exceptional customer service is truly an asset to her customers and community."
We responded:
"Lori, thank you for taking the time to leave these kind words recognizing our team! We strive to provide a friendly and thorough customer experience while taking care of all your insurance needs!"
Tim Litzau
August 16, 2023
1
out of
5
rating by Tim Litzau
"Called to get quote - was told would need to gather info serial numbers building sizes etc will need this done by next day the youmg lady told me she would have her agent who.handles these type of coverages call me next day to obtain this info it been 8 days no call --i will find a differant agent"
We responded:
"We are so sorry, Tim. Obviously our wires got crossed up somewhere. We would never knowingly leave you hanging. We would love another chance to help."
Mike Beckman
July 25, 2023
5
out of
5
rating by Mike Beckman
"Great"
We responded:
"Thank you for the 5 star review, Mike! It is always our pleasure to be able to assist you with any of your insurance questions or needs and provide you with the customer service you deserve!"
Sean Dunblazier
March 21, 2023
5
out of
5
rating by Sean Dunblazier
"Very Helpful!"
We responded:
"Thank you for the wonderful review, Sean! It is our pleasure to be able to assist you with any of your insurance questions or needs! We are glad to help and to provide you with great customer care!"
dreamy eyes
November 15, 2022
5
out of
5
rating by dreamy eyes
"Nice people to deal with"
We responded:
"Thank you for the great 5 star review! It is always our pleasure to be able to assist you with any of your insurance questions or needs! We strive to provide you with the customer care that you deserve and appreciate your kind feedback!"
Pamela Rosen
September 25, 2022
5
out of
5
rating by Pamela Rosen
"Staff is very helpful and knowledgeable in regards to insurance questions."
We responded:
"Thank you for taking the time to leave us your great feedback about our team, Pamela! We strive to go the extra mile to assist you with any of your insurance questions or needs! It is always our pleasure to be able to provide you with friendly, professional and thorough customer care! We truly appreciate your feedback and look forward to being there for any of your future insurance needs!"
Brian Kelly
September 21, 2022
1
out of
5
rating by Brian Kelly
"I have been with Jolene for 11 years. Everyone is very personable and easy going. I would recommend this agency for anyone who is a one or two policy holder. Over the years, as one buys more and more toys, the line of communication has dropped. From the agency not having a true CRM, new policies are being created with old client addresses, emails & phone numbers. It directly correlates to the root of the problem… not being able to contact your client to keep reoccurring policies active. People are hard to get ahold of, I understand that, but not having updated contact info will cost a company more than the dollar amount it takes to establish a new one. Between the lack of communication and never truly getting a straight forward answer (just the walk around) it’s tough to continue supporting the local business. I decided to part with the agency when Jolene couldn’t give me a answer and said she had the take another call and hung up on me. Again, the first 9 years I had zero problems and zero complaints. It’s of last few years that I feel the customer service has declined. Possibly because the business has grown so much."
We responded:
"Brian, I am sorry to hear about your experience with our office. We strive to provide a great customer experience and truly apologize for this incident. Please contact our office at 218-631-1297 if you would like to discuss further."
Brenda Barker
July 19, 2022
5
out of
5
rating by Brenda Barker
"Excellent service. Jolene really knows a lot about insurance and ways to get you the best coverage for the best price!"
We responded:
"Thank you for the wonderful review, Brenda! We strive to provide you with the insurance you need at a value you deserve and great customer care! We truly appreciate your kind words and feedback! We are honored to have earned your trust and look forward to providing you with the customer care that you deserve for many years to come!"
Tim Wagner
July 10, 2022
5
out of
5
rating by Tim Wagner
"Love the place. Nice staff"
We responded:
"Thank you for the wonderful review recognizing our team, Tim! We strive to provide you with friendly, professional and thorough customer care! It is always our pleasure to be able to assist you with any of your insurance questions or needs and we look forward to doing so for many years to come!"
Caryn G
July 5, 2022
5
out of
5
rating by Caryn G
"Great agent! Took care of our issue instantly! Best service ever had"
We responded:
"Thank you for taking the time to share your experience with our agency, Caryn! It is our pleasure to be able to assist you with any of your insurance questions or needs! We are honored to have earned your trust and we look forward to providing you with the customer care that you deserve for many years to come!"
Kristena Richmond
May 17, 2022
5
out of
5
rating by Kristena Richmond
"Involved in the local youth!"
We responded:
"Thank you for the wonderful 5 star review, Kristena! It is always our pleasure to be able to assist you with any of your insurance questions or needs! Being involved in our community is an honor to us all!"
Eric Cully
February 15, 2022
5
out of
5
rating by Eric Cully
"I've worked with both, Becky Wood and Dinah Russo. They've got it goin on. And they're both a complete pleasure to work with!! 5 STARS!!"
We responded:
"Becky Wood and Dinah Russo strive to provide you with friendly, professional and thorough customer care, Eric! Thank you so much for taking the time to share your experience with our agency and your kind words recognizing Becky and Dinah! It is always our pleasure to be able to assist you with any of your insurance questions or needs!"
Brenda Line
August 13, 2021
5
out of
5
rating by Brenda Line
"Have used this agency for almost 30 years. Always had great service and pricing. First time actually stopping in the agency, the staff was super friendly and nice.to deal with!"
We responded:
"Brenda, thank you so much for the great feedback! We are always here to help in any way that we can! We appreciate the great review!!"
Fae
July 1, 2021
5
out of
5
rating by Fae
"Always pleasant and eager to help 🙂"
We responded:
"Thank you so much, Fae!"
BroZo Cariveau
March 25, 2021
5
out of
5
rating by BroZo Cariveau
"I was in need of a dorm policy for my soon to be college student and reached out to Dinah, and I’m so happy that I did. Great value, quick, professional and very responsive. Thank you for all of your help Dinah, you made this somewhat hard thing for a mom to do very easy! -Shiloh"
We responded:
"We are always here to help and make things as easy as we can!! Thank you so much for taking the time to leave us this great review!! We truly appreciate the feedback!"
Adria Ellsworth
January 19, 2021
5
out of
5
rating by Adria Ellsworth
"Dinah helped me with getting a quote for car insurance and just went above and beyond with every step. Friendly and knowledgeable, courteous and professional, yet down to earth. She made sure everything was explained and just made it like talking to an old friend. Highly recommend!"
We responded:
"Adria, thank you so much for taking the time to leave us this great feedback! We are always here to help in any way that we can!! We appreciate your great review!!"